Shipping & Returns

Shipping Policy

  1. Processing Time: Orders will be processed within 2-4 business days after payment confirmation.
  2. Shipping Methods: We offer standard shipping via native US Carriers for all orders.
  3. Shipping Duration: Estimated delivery time are as follows: Domestic: 5 to 7 business days
  4. Shipping Fees: Shipping costs will be calculated at checkout based on your location and order weight.
  5. Order Tracking: A tracking number will be provided via email once your order has been shipped.
  6. Shipping Restrictions: We currently ship to US and Canada Only.
  7. Undeliverable Packages: If a package is returned due to an incorrect or incomplete address provided by the customer, a re-shipping fee will apply.

Return Policy

  1. Eligibility: To be eligible for a return, your Candle Warmer Lamp must be damaged. It must also be in its original packaging.
    For bulbs – Only if you receive damaged bulbs, meaning they fail to turn on upon receiving the product.
  2. Return Period: You have 7 calendar days from the date of delivery to initiate a return.
  3. Return Process:
    Contact our customer service at _______ to request a return authorization.
    Once authorized, securely package the item and include a copy of your original order invoice.
    Ship the item back to us using a trackable shipping method.
  4. Return Shipping Costs: Customers are responsible for return shipping costs.
  5. Refund Process: Once the returned item is received and inspected, we will send you an email notification. If approved, a refund will be processed to your original payment method within 5-7 business days.
  6. Exchanges: Exchange is only applicable for damaged bulbs, meaning they fail to turn on upon receiving the product.
  7. Non-Returnable Items: Gift cards and promotional items are non-returnable.
  8. Damaged or Defective Items: In case of receiving a damaged or defective item, please contact us within 14 calendar days of delivery. We will provide instructions for returning the item and may offer a replacement or refund.

Cancellation Policy

  1. Order Cancellation: Orders can be canceled within 24 hours of placement. Please contact us as soon as possible if you wish to cancel your order.
  2. Refund for Canceled Orders: If your order is canceled before it is shipped, a full refund will be issued to your original payment method within 5-7 business days.

Contact Information

Please note that our policies are subject to change without prior notice. It is recommended to review our policies before making a purchase. For any further inquiries or assistance, please reach out to our customer service at _________.
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